hanging out at DisneyWorld until late Monday.
I've yet to step foot in the park other than our resort
but have already witnessed two drastically different
ways businesses go about running things.
Disney has:
:: Sent us itineraries
:: Provided luggage tags for our bags so they could
pick them up at the airport
:: Made a courtesy call before we left home to make
sure we we're 'all set'
:: Been an experience in dealing with REALLY
friendly people
This was all before we event got to the resort...nice.
On the other had...the airline:
:: Was running late as usual
:: Now charges for things that used to be complimentary
:: Had rude employees
Basically it can be summed up like this...the airline
acts as if they're doing you a favor by letting you
travel with them.
Disney acts as if you're doing them a favor by visiting
their park.
If I we're you, I'd be taking a page out of Disney's
book when it comes to how you treat your clients.
Their business seems to be doing ok;)
Have a great weekend!
Pat
Fitness Consulting Group
PO Box 1539
Elizabethtown, KY
42702-1539
US
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